We want you to be satisfied with every purchase you make. If an item you purchased, is faulty or isn't what you had in mind, we're here to help, subject to the below terms. This policy forms part of the Epirus Computers Terms and Conditions. Epirus Computers are committed to operate Epirus Computers business in terms of the Consumer Protection Act and all policies are subject to the applicable law. Returns-process 14 Days Exchange and Refund Policy We will refund or exchange most goods if you return them within 14 days of purchase, provided: 1. It is in its original packaging and condition, including all attachments, accessories and documentation; 2. It is unused Returns and exchange requests for items purchased more than 14 days ago might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded at no cost to you. See Repairs and warranties. 1. If you purchased these goods you need to provide your original invoice. 2. Unwanted Goods 3. Unsuitable for purpose If you indicated a particular purpose for which you intend using the goods to a salesperson who confirmed that you will be able to use the goods for that purpose, you may return the goods within 10 working days after you purchased them if it turns out that the goods are not suitable for the purpose you anticipated and indicated to the salesperson. Subject to Epirus Computers rights in law to charge you for use and to get the goods fit for re-stocking, Epirus Computers will give you a refund You may bring the item back to the store for an exchange. Promotional free or bundled items that were part of a purchase must also be returned. Please note that there will be collection. Defective or Damaged Goods If your goods turn out to be defective within the first 6 months after you received them from us, Epirus Computers will repair them, replace them. The courier service will be charged at the going rate for your area and Product specifications. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is important as it determines whether the goods may be repaired, replaced or refunded. Accordingly, Epirus Computers reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. Epirus Computers may arrange for the assessment to take place at your home in the case of large appliances. If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Epirus Computers will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace. If the goods become defective once the manufacturer’s warranty has expired, Epirus Computers can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first. Once returned to the store, the Product will undergo an assessment following which a decision be made on the replacement of the item. Promotional free or bundled items that were part of a purchase must also be returned. Un-returnable Items Certain Products are excluded from the 14-day exchange or refund policy due to hygiene reasons, applicable legislation or for reasons of cost efficiency. The goods Epirus Computers exclude from the 14 day return and exchange policy are: 1. Software, CDs, DVDs and pre-recorded videos are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging has not been opened yet. 2. Goods purchased by way of special arrangement or custom order will only be replaced if defective. 3. Goods which are sold as red ticket goods, damaged, defective, used or repaired, where Epirus Computers disclosed these facts to you before you bought the good Refunds Once Epirus Computers have assessed a returned item and approved a refund, you will receive your money back in the same manner in which you purchased it from Epirus Computers: Credit note 1. Electronic transfer directly into your account (5 to 7 days) 2. Cash (if the original payment was made in cash) 3. Credit card (by reversal back to your credit card and subject to banking delays) Credit note 1. Any delivery costs already incurred by Epirus Computers. 2. Any restocking fee for special orders Products may be returned to your store or alternatively Epirus Computers can help you to arrange a third-party courier by calling the store. The courier service will be charged at the going rate for your area and Product specifications. Please note that it may not be possible to determine in-store whether goods have been damaged or what the cause of a failure or defect may be. This is of importance as it determines whether the goods may be repaired, replaced or refunded. Accordingly, Epirus Computers reserve the right to refer returned goods for technical assessment by the manufacturer or authorised service centre prior to repairing, replacing or refunding and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. Epirus Computers may arrange for the assessment to take place at your home in the case of large appliances. If your goods show a defect after the initial 6 month period, but still within the manufacturer’s warranty period, Epirus Computers will send the goods to the manufacturer for repair and the manufacturer will decide whether you have a valid claim and if so, whether they will repair or replace. If the goods become defective once the manufacturer’s warranty has expired, Epirus Computers can arrange with the manufacturer or its agents to repair them. No repairs will be done without you approving a quotation first. Should an item be damaged or defective, please contact Epirus Computers immediately to arrange for the earliest convenient collection date. Please make a note on the delivery waybill of damages as well. Once returned to the store, the Product will undergo an assessment following which a decision be made on the replacement of the item. Promotional free or bundled items that were part of a purchase must also be returned. Repairs and Warranties If you have purchased a Product which is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods. After the 6 months' statutory warranty has expired, some Products have an extended warranty. These warranties are usually stated in the Product brochure and may be subject to the manufacturer's specific terms and conditions. Manufacturers’ Warranties Conditions Appliances, computers Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced. Epirus Computers can book a service call with the supplier on your behalf, if you phone in and request us to do this Defects that develop after 6 months may be repaired, replaced or refunded at the manufacturer’s election, and subject to the relevant manufacturer’s policy or extended warranty The nature of the goods (size, technical specifications, etc.) often dictates where the repair will take place. For example, on site or at the manufacturer’s premises Consumables Goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or refunded. Epirus Computers can book a service call with the supplier on your behalf, if you phone in and request us to do this The manufacturer’s warranty will only apply to defects in the process of manufacturing the goods and will not apply in the following instances: 1. Damage caused by lightning or power surges 2. Damage caused by misuse or abuse to the goods 3. Goods used for a purpose other than the purpose for which they were manufactured 4. Goods used contrary to their instruction manuals 5. Accidental damage Out of Warranty Repair Epirus Computers can assist you to have the goods repaired by acting as an agent on your behalf. The law requires the following in respect of repairs: The manufacturer or its repairs agent must quote you first and you need to accept the quote before the repair can take place The quote must include the supply and installation of replacement parts, as well as the labour costs You must also give authorisation for diagnostic work in order to determine the scope of the required repairs Disclaimer Regarding Images, Descriptions, and Pricing: Epirus Computers makes every effort to ensure that all product images, descriptions, and prices on this website are accurate and up to date. However, errors may occur, and images or descriptions may not always perfectly represent the actual product. In the event that a product is listed at an incorrect price or with incorrect information, Epirus Computers reserves the right to refuse or cancel any orders placed for that product. If an item is mispriced or misdescribed, Epirus Computers may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Product images are for illustrative purposes only and may differ from the actual product. Prices and specifications are subject to change without notice. • All prices on website are valid for online purchases only. • All prices are inclusive of VAT. • © Epirus computers 2025 All Rights Reserved